Yelp is launching new searchable accessibility features to help people with disabilities connect with businesses that best meet their needs and preferences.
According YelpSearches for “wheelchair accessible” increased by an average of 40% between 2020 and 2023. And while “wheelchair accessible” is one of the most popular attributes on Yelp, the company recognizes that accessibility needs vary.
So, Yelp partnered with disability inclusion leaders Disability:IN, the American Association of People with Disabilities, Open to All, and The Arc to add eight new business attributes that address specific accessibility needs and provide users with information trustworthy before visiting a company.
In addition to the existing attribute of wheelchair access, consumers will now also be able to easily search for and identify businesses that provide the following mobility, hearing and vision accommodations:
- Accessible parking near the entrance.
- ADA Compliant Main Entrance
- ADA Compliant Bathroom
- No steps or stairs
- Proficiency in American Sign Language
- Subtitles on televisions
- Braille menus available
- QR code menus available
Business owners can add these attributes to their Yelp page for free. Yelp will also survey consumers about these attributes through the “Update the Community” questions on the Yelp business page.
“Too often, people with disabilities don’t have access to information to find businesses and services that are accessible to them,” said Calla Devlin, CEO of Open to All. “Yelp’s new set of attributes is an invaluable tool for customers. We’re thrilled to partner with Yelp again to create a world where businesses are truly open to all.”
To help support inclusive business practices, Yelp has also created a new Accessibility Resource Center for business owners. The hub includes tools and information on implementing inclusive practices for consumers with disabilities, tips for communicating those efforts, and first-hand accounts from companies committed to accessibility.
Support new mobilityWait! Before exploring other parts of the Internet, consider supporting New Mobility. For more than three decades, New Mobility has published innovative content for active wheelchair users. We share practical advice from wheelchair users across the country, review life-changing technologies, and demand equity in healthcare, travel, and all facets of life. But none of this is cheap, easy or profitable. Your support helps us provide wheelchair users with the resources to build a fulfilling life. |
